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Inside Sales Representative

Frisco, TX 75034 (On-site)

Full-time

Pay: $43,000 Base Salary + Uncapped Commission

Revolt Healthcare Alliance:

We at Revolt Healthcare Alliance are committed to fighting against the status quo in the US healthcare system. Our mission is to increase affordable access to quality care while helping our clients protect both their health and their families’ income.

Job Description:

The Inside Sales Representative will qualify incoming leads and work with potential clients from start to finish. As the first point of contact, you will provide potential clients with a great experience giving them the knowledge they need to make a decision on how they can get quality healthcare coverage at a low cost. This role requires a Life and Health Insurance License, so candidates must have a license, or, be willing to secure one during paid training if an offer is made. Company will pay for all licensing fees.

Duties and Responsibilities:

Sell products or services and complete the process from start to finish, either over the phone or in person.
Company leads provided, as well as social media training and digital marketing tools.
Be familiar with the product or service being sold.
Manage the entire inside sales process from quote to close, including prospecting, cold calling, setting, and managing appointments, and follow-up calls.
Meet sales goals and objectives set by leadership.
Track all activity in CRM, including communications with prospects and clients.
Answer all client service calls and emails promptly.
Attend special training to understand the technical aspects of solutions.
Perform other duties and responsibilities as assigned.

Required Experience/Skills:

Ability to understand and communicate technical solutions and business values.
Initiative-taking with high mindfulness and ability to multitask.
Excellent verbal and written communication skills.
An unwavering positive attitude, strong drive for results, and ability to deal with ambiguity.
Open to receiving feedback and applying it to improve results.
Build and grow genuine relationships with customers.
Develop proficiency and knowledge of insurance products and communicate appropriate recommendations to customers.
Proficiency in using marketing systems, tools, and processes.
Deliver high-quality customer experiences.
Competency on social media platforms for marketing and prospecting purposes.
Must be able to obtain a Health Insurance License.

Nice-to-Haves:

Personal interest in the healthcare industry.
Experience in sales or customer service roles.
Familiarity with CRM tools and sales processes.
Experience in a similar company style.

Education:

High School Diploma or equivalent (Required)

Pay & Benefits Summary:

Pay: $43,000 Base Salary + Uncapped Commission
Paid Training
Paid Time Off
Health Insurance

Apply Now! Start your career in a revolutionary healthcare company dedicated to making a difference. Join us in providing affordable access to quality care and protecting families’ income.

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Concierge Patient Advocate

The US Healthcare system is rigged and predatory. At Revolt Healthcare Alliance we are committed to fighting against the status quo and increasing affordable access to quality care while helping our clients protect both their health and their families’ income.

The Concierge will act as a navigator and coordinator to proactively engage and assist in finding the healthcare services clients need.

Under the supervision of a Managing Partner, the Concierge will listen to client needs to create positive memorable service experiences. The role entails working with guidance and the expectation that you will adhere to and adopt emerging best practices to satisfy client’s needs and exceed expectations.

Main Job Tasks and Responsibilities:

Engage clients by proactively welcoming them to Revolt Healthcare Concierge
Establish trust with clients by answering service (non-clinical) questions
Educate clients on health insurance plan benefits and best practices for benefit utilization
Update clients regularly on all communications, even when service requests are delayed
Provide clients with lost id cards
Provide in-network provider and facility searches
Provide medical claim filing for clients
Assist clients with shopping for medical procedures including pricing and scheduling options
Provide pre- and post-bill negotiation for excessive charges
Monitor client support email account and resolve assigned tasks
Meet client’s needs by monitoring intake forms
Responsible for answering client phone calls to direct them to the appropriate parties
Protect Revolt Healthcare Alliance by remaining HIPPA compliant and securing the proper HIPPA release forms
Follow up with providers and/or clients to obtain the correct documentation needed
Resolve or escalate client complaints
Verify concierge subscription enrollment & billing
Deliver on the Revolt Healthcare Alliance pursuit of a spirit of excellence by always putting people first

Education and Experience:

High School diploma
2 years of experience in health care, clients service, client relations and/or the hospitality industry

Key Competencies and Skills Required:

A comprehensive understanding of health insurance billing including EOB reviews
Ability to take direction and communicate effectively with clients and employees at all levels of the organization
Ability to thrive in a fast-paced and dynamically changing organization
Must have strong work ethic
Excellent oral and written communication skills required
Attention to detail is required
Effective conflict resolution
Ability to maintain confidentiality and exercise extreme discretion
Solutions-oriented problem solver
Excellent planning, communication, and organizational skills
Operates at a task level
Substantial supervision required
0-2 years of medical billing experience
Proficient in Microsoft office, Excel, PowerPoint and Word
Basic data entry
Ability to learn how to use Salesforce custom CRM
Bilingual English-Spanish language proficiency preferred but not required

Organizational Structure:

Reports directly to Managing Partner
Supports and works with both agents and clients
Occasional collaboration with Marketing, IT and HR

Hours:

Monday – Friday, 9:00 AM – 5:00 PM
Flexibility is required as hours may vary depending on the needs of the client

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at a time

*This position will be based out of the corporate office in Frisco, TX

Revolt Healthcare Alliance offers a competitive compensation package to include salary plus benefits, major holidays and PTO, and advancement opportunities.